ORDER CHANGES AND CANCELLATIONS:

We are quick – all ordes are dispatched within 24 hrs.

Before the order is dispatched, you may cancel or make changes to your order by approaching us from hello@nomadfolks.com We will then write back to you confirming the cancellation or changes.

RETURN & REFUNDS POLICY:

We are flexible – returns are accepted on all products!

All returns must be shipped back to us within 15 days of your receipt of the ordered items. Please don’t forget – returned items should be in unused condition with tags on.

We care – Once we receive your items, please give us up to 5 days to make a detailed inspection. After the inspection, we will contact you and make sure you are informed about the refund process.  

The process takes up to 1 week in total and we will get back to you with an email once your refund has been processed. Depending on the form of payment, refunds may take 1-3 days to process.

RETURN ADDRESS:

Nomad Folks

Serenay Tokgoz

Esentepe Mah Talatpasa Cad No 5/1

Sisli, İstanbul

Turkey

FAULTY ITEMS:

For some reason if your item arrives damaged or you got the wrong item, please send us a picture of the damage and email us at hello@nomadfolks.com within 15 days from the date your order arrives. We’ll make sure we assist you in the best way and get back to you regarding the issue as soon as possible.

TAXES & DUTIES FOR INTERNATIONAL SHIPMENTS:

Since our production and warehouse is in Turkey, we have been working with European and US courier companies to give you the fastest shipment service. We provide a tracking number and you can easily track your shipment from there.

Depending on the country you’re ordering, there is a slight possibility that there may be additional customs fees. Unfortunately, Nomad Folks can not be responsible from those customs fees.

Please keep in mind that we cannot be responsible for lost/damaged packages.

CARE & MAINTENANCE:

Nomad folks throws and bags are 100% cotton and cotton/bamboo. Please use cold water and avoid using strong chemicals. When used under sun and exposed to salty-waters too much, there is a chance throws may lose its original color and shape. Please dry in a cool shaded area to avoid losing color and its shape.